Heartfelt Blooms Refund Policy
At Heartfelt Blooms Co., we take pride in crafting floral arrangements that bring joy and beauty to every occasion. Customer satisfaction is very important to us, and we strive to ensure your experience with our flowers meets or exceeds expectations. Please review our refund policy carefully before placing your order.
Requesting a Refund or Replacement
If you are dissatisfied with the quality of your arrangement upon receipt, we encourage the recipient to contact us directly within
24 hours of delivery. We will be happy to discuss the issue and offer a replacement when appropriate.Due to the perishable nature of flowers, refund or replacement eligibility depends on timely notification and the condition of the arrangement upon delivery. Proper flower care (e.g., trimming stems, fresh water, avoiding heat/cold exposure) is essential to maintain quality once delivered.
Exclusions
- We do not issue refunds for complaints received more than 24 hours after the time of delivery.
- We do not issue refunds or replacements for flowers that were not properly cared for after delivery.
- We are not responsible for issues arising from incorrect delivery information provided by the sender.
- We cannot offer refunds for orders where the recipient refuses delivery or is unavailable to receive it.
Cancellation Policy
If you need to cancel an order that has not yet been delivered or is not currently en route, please contact our Customer Service Team at
215-804-9094 or
andriab@heartfeltblooms.com as soon as possible. Cancellation requests will only be honored once confirmed by our team via email or phone call.Orders that have already been delivered or are in transit cannot be cancelled or refunded.
Customer Errors
Customers are responsible for reviewing their order—including quantity, delivery address, and date—before finalizing the purchase. We are not liable for refunds resulting from over-ordering or submitting incorrect information during checkout.
How to Contact Us
To report an issue or request a replacement, please reach out to us within 24 hours of delivery:
Please include your order number, a description of the issue, and (if applicable) a photo of the arrangement.
Final Note
We are committed to ensuring every customer has a positive experience. While we cannot guarantee refunds in all cases, we will do our best to address your concerns and offer a resolution whenever possible.
